Returns, Exchange and Store Credit

What is your return policy?

You can return items within 14 days of delivery, as long as they are unused, with original tags and packaging.

How do I return an item?

Go to Return Order page and select the items you'd like to return. Submit your request, and we'll arrange the pickup with our delivery partner.

Pickup failed. What next?

If the pickup is unsuccessful, don't worry — we'll guide you on how to send the package back yourself.

Can sale or clearance items be returned?

No. Items bought on sale, clearance, or labelled "Final Sale" may have minor imperfections and cannot be returned or exchanged.

Is shipping refundable?

Standard shipping is free. If you paid extra for express shipping, that fee is non-refundable.

When will I get my refund?

Refunds are processed to your original payment method within 5-7 business days after we receive your return.

What if my item goes out of stock?

If your ordered item is unavailable, we'll inform you and refund the payment to the original payment method.